This Privacy Policy outlines how Shaka Africa Tours (“the Company”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) in South Africa. By using our website and services, you consent to the terms of this Privacy Policy.

1. Collection of Personal Information:

1.1. We collect personal information directly from you when you book a tour or inquire about our services. This may include your name, contact details, payment information, and any other information necessary to fulfill your booking.

1.2. We may also collect personal information from third-party sources, such as travel agencies or booking platforms, with your consent.

2. Use of Personal Information:

2.1. We use your personal information to:

– Process and confirm your bookings.

– Communicate with you regarding your bookings, inquiries, and updates.

– Provide personalized services tailored to your preferences.

– Improve our website, services, and customer experience.

– Comply with legal obligations and regulations.

3. Disclosure of Personal Information:

3.1. We may disclose your personal information to third parties, including:

– Service providers and partners involved in delivering our services, such as accommodation providers, transportation companies, and tour guides.

– Legal authorities or regulatory bodies when required to comply with legal obligations or respond to lawful requests.

4. Protection of Personal Information:

4.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

4.2. We restrict access to your personal information to authorized personnel only, who are required to keep it confidential.

5. Retention of Personal Information:

5.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.2. When we no longer require your personal information, we will securely dispose of it in accordance with our data retention policies.

6. Your Rights:

6.1. You have the right to access, correct, or update your personal information held by us.

6.2. You may request the deletion of your personal information, subject to applicable legal requirements.

6.3. You have the right to withdraw your consent for the processing of your personal information at any time, where applicable.

7. Cookies and Tracking Technologies:

7.1. We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

7.2. You can manage your cookie preferences through your web browser settings. However, please note that disabling cookies may affect the functionality of our website.

8. Updates to Privacy Policy:

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@shakaafricatours.com.

This Privacy Policy was last updated on 27 March 2024.